Sales & Service

Our Sales Team

We pride ourselves on having one of the most experienced and knowledgeable sales teams in the industry. We have expertise in many areas and can offer technical advice on the use of most building products and systems.

Estimating

At James Burrell our team of experienced estimators can provide a pricing service which is second to none. We produce full and comprehensive quotations based on contractors bills of quantity and enquiries, which is not always available from some builders’ merchants.

Our quotations will be produced quickly to the correct specifications - being in tune with the needs of our customers, we recognise that our speed and accuracy is vital to your own estimating facilities.

Contracts

We specialise in looking after large contractors, housebuilders and their sub-contractors in the North East and Yorkshire. We have won several accolades from key customers for the work that we do, including Supplier of The Year Gold Award from McCarthy & Stone, one of the leading UK providers of retirement housing.

We pride ourselves on maintaining high levels of service, and aim to provide all Key Customers with a named Account Manager who is the point of contact for all aspects of trading. They will ensure that all agreed terms are loaded onto customer’s account which are applicable at all branches automatically. Our accuracy of invoicing admin is currently 99.99% - as you would expect, the price you're quoted is the price you should be paying. To minimise queries all individual orders are acknowledged automatically, with confirmation of your agreed trading terms clearly stated. We aim to resolve all customer invoice queries within 48hrs where possible, and any subsequent credit notes will be issued immediately.

We are able to provide monthly or quarterly updates on customer spend and can also provide breakdown of spend by specific products / product group. If required we are able to host a Supplier Relationship Management meeting on a quarterly basis for our Key Account customers. Our quality systems are certified to ISO9001:2008 which is in the process of being upgraded to ISO9001:2015.

Our regional client list includes the likes of Persimmon Homes, Miller Homes, Bellway Homes, Sir Robert McAlpine, Robertson Construction, McCarthy & Stone, as well as numerous specialist subcontractors.

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