Outstanding customer feedback for our team

We love hearing feedback on our teams and the high quality level of customer service they continue to provide for our customers. Just like this most recent feedback from Richard Colley Roofing, one of our Ossett customers. Don't just take our word for it, take theirs!

I started using James Burrell after a recommendation from a friend in the trade and I haven’t looked back.

The product range is brilliant, and even when we’ve requested items that weren’t in stock, they have always found them for us and acted quickly. The same service is received when a price is required. It’s a very quick turnaround, even when asking for specialist products, we receive the information and prices back very quickly.

The prices we are paying for our materials are very competitive and when we request a site delivery (sometimes at short notice) we have always had our requests met. When we have sent plans in to be quantified, they were done accurately and quickly meaning we can get back to our clients quicker than usual. The invoicing system is easy to understand and very efficient which helps us keep on top of our accounts.

All the guys in branch and yard are a pleasure to deal with, nothing is too much to ask. Special mentions for Des and Robert booth who we tend to deal directly with, they have both been really responsive and helpful since we opened our account.

A great supplier who we have already gained good relations with and will continue to use.

We have recommended James Burrell to a number of our friends in the trades and they are already impressed with services & pricing.