Say hello to Nickie Gloyne

Say hello to Nickie Gloyne who works as part of the Branch Sales team at our Gateshead branch. Have a read and find out what her day working at James Burrell involves.

What does your day involve?
Taking calls from cash and account customers and dealing with their enquiries such as stock availability and prices as well as responding to any e-mail enquiries that come through. I also help out on the trade counter from time to time if the guys down there are busy.

Although I deal with enquiries on all products, I specialise in drylining and plastering so I help other members of staff price larger enquiries they may get from their customers. This involves speaking to BG to get price support and sometimes helping to specify partition types depending on the fire/sound rating the customer is looking to achieve.

What's your favourite thing about the company?

I love how friendly and helpful everyone is. Even people at other branches are willing to go out their way to help. It's a real family atmosphere. Having left the company in 2014 for a short time to work for a big PLC I think I appreciate more than ever coming back and being made to feel that you're more than just a number.

What would be your perfect weekend plans?

There's not much down time during the weekend. With dog agility class, dog walks, looking after my horse as well as trying to fit in household chores and spending time with my hubby, Monday comes back around before I know it!

Keep an eye out for our next member of staff coming soon!