Say hello to our Trainee Branch Salesperson, Andrew Pollard

Say hello to one of our newest members of the team, Andrew Pollard, who has joined our Newcastle branch in the role of Trainee Branch Sales.

Check out his role at our Newcastle branch, what his job entails and his entry into the builders merchants industry.


What is your job role?

Trainee Branch Sales at the Newcastle branch

What does a normal day in the role involve?

A normal day for me involves serving customers at the counter, answering customer phone calls and emails and ensuring they are dealt with promptly. I also ensure the trade counter area is fully stocked and kept nice and tidy. I'm learning new things each day like how to price all the products and invoice the collected tickets on a daily basis.

A bit of an insight on your career so far, have you worked in construction before? If not, what did you do prior to joining James Burrell.

I have done lots of small things to do with construction for example helping family around the house with DIY tasks. I have also worked with a relative doing carpet fitting which introduced me to a little bit of customer service and basic skills with tools. I also studied construction in school and passed to a distinction so I know the basics. However this is my first full time job.

What is your favourite thing about the company so far?

I like talking and socialising with customers, building customer relations and helping others in the best way possible.

What does your perfect weekend look like?

My perfect weekend would be in a hot country with my family relaxing on a beach.